1) What is C.S.I.? Crime Scene InvestigationCustomer Satisfaction IndexCustomer Satellite Interface 2) What is MOP AND GLOW? To "improve" a customers credit applicationRepainting a carPaint sealants 1) What is the_PENCIL? An offer from the sales managerA painting device used to hide small paint scratchesA tool used to check tire wear 1) What does KILLING BUGS mean? To talk to as many customers as possibleDescribes when a car is sold and goneTo intimidate the new salespeople 1) What is TRUNK MONEY? Showing more money for the trade-inManufacture's rebate given directly to the dealerA bonus hidden for the salesman to find during a Walk-Around 1) What is an_UP? A CustomerSwitching a customer to a more expensive carTo be promoted in the sales department 1) What is a_MOOCH? A salesman that steals their colleagues customersA customer that is a "know it all"A customer that only makes unrealistic offers 1) What is a_BUBBLE? A purposely low price quote to get the customer to visit the dealershipA car with an extra commissionWhen a salesman is one car away from a bonus